1. Who we are
These terms are between you and Ajusteur. Ajusteur holds the contract, the warranty and the invoices for your project.
2. Quotes
A quote lists the work, materials, price in AED and VAT. It is valid for the period shown, 14 days unless it says otherwise. It becomes a contract when you accept it online by typing your name, and we keep a record of the exact version you accepted.
3. Payments
You pay each instalment when its milestone in the accepted quote is reached. New project quotes use 50 percent to start, 25 percent on delivery to site and 25 percent at the end of installation. Each payment receives a tax invoice. Card payments are processed by Stripe; we never see your card number.
4. Changes
Changes after acceptance are priced in a change order. Nothing changes until you accept it, and its amount is due on acceptance.
5. Access and site
You give us safe access at the agreed times, with power and water, and tell us about building rules, permits and anything hidden in walls and floors that we should know.
6. Timing
Dates are agreed with you after the deposit. We tell you as soon as we know of a delay and why.
7. Cancellation and refunds
Before any material is ordered or made, your deposit comes back in full, less any survey or design fee agreed in writing. After ordering or production has started, the deposit covers the costs already committed, and anything unspent is refunded within 14 days with an itemised statement. Faults in workmanship are repaired or replaced under warranty, not refunded. Refunds go back to the original payment method, with a tax credit note.
8. Handover and warranty
Workmanship is covered for 12 months from handover. Hardware carries its maker's warranty and stone carries the fabricator's. Snags raised at handover are fixed within 14 days, and a warranty request is answered within 2 working days.
9. Liability
Nothing in these terms limits rights you have under UAE consumer protection law.
10. Law
These terms are governed by the laws of the United Arab Emirates and its courts.
See also the privacy notice.